Exchange & Repair Policy

At House of Siora, every piece is thoughtfully crafted with attention to detail. Due to the handcrafted nature of our products, slight variations in color, texture, or finish may occur — making each piece uniquely beautiful.

Please read our Exchange & Repair Policy carefully before placing your order.

No Return & Refund Policy

We do not offer returns or refunds once an order has been placed.

However, exchanges may be approved under specific circumstances mentioned below.

Exchange Eligibility

We offer exchanges only if:

  • You receive a damaged or defective product

  • You receive the wrong item

  • Your order has missing components

  • The product received has a genuine quality issue

To request an exchange, customers must contact us within 7 days of delivery with relevant images/videos and order details.

Requests raised after 7 days of delivery will not be eligible for exchange.

Important Notes

  • Customized or personalized products are not eligible for exchange.

  • Sale items or products purchased during promotional offers are not eligible for exchange.

  • Products must be unused, unwashed, and in original packaging.

  • Used or damaged products sent back for exchange will not be accepted.

  • A product can only be exchanged once per order.

  • House of Siora reserves the right to approve or reject exchange requests after quality inspection.

Exchange Process

Once your exchange request is approved:

  1. Our team will arrange a reverse pickup where serviceable.

  2. The product will undergo a quality check upon arrival.

  3. After approval, the replacement product will be dispatched.

Exchange Timeline

The complete exchange process may take 7–15 working days depending on pickup and delivery timelines.

Exchange Charges

  • No exchange fee will be charged if:

    • A damaged product was delivered

    • Wrong item was received

    • Product arrived defective

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please email us within 48 hours of delivery with:

  • Order number

  • Product images/videos

  • Issue description

Our support team will review the request and assist you with the next steps.

Lost Shipments

In case a shipment is lost in transit, we will coordinate with the courier partner to investigate the issue.

Once confirmed, a replacement or store credit may be issued.

If your tracking shows “Delivered” but you have not received the package, please notify us within 24 hours of the delivery update.

Repair Policy

We understand accidents happen, and we’ll do our best to help.

If your House of Siora product gets damaged due to regular use or accidental handling, you may contact us for repair assistance.

Repair Terms

  • Repair requests must be raised within 30 days of delivery.

  • Repair availability depends on the product design and damage condition.

  • Customers are responsible for shipping charges for repair requests unless otherwise communicated.

  • Repair timelines may vary based on the complexity of work required.

Please share product images/videos with your request so our team can assess the repair feasibility.

Products Not Eligible for Exchange

The following products are not eligible for exchange, return, or refund:

  • Customized or personalized orders

  • Sale or discounted products

  • Used or damaged products

  • Products without original packaging

  • Minor variations in color, embroidery, texture, or finish due to handcrafted detailing and screen display differences

Contact Us

For exchange, damage, or repair-related assistance, contact us at:

Phone: +91-7297833885
Email: customer@houseofsiora.com

Operating Hours:
Monday to Saturday | 10 AM – 6 PM (IST)