Terms & Condition

Welcome to House of Siora (“we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website [www.houseofsiora.com], social media channels, and any related services provided by us (collectively referred to as the “Services”).

By using our Website or placing an order, you agree to be bound by these Terms. Please read them carefully before proceeding.

 

 

General Information

  • House of Siora is an Indian-based luxury handbag brand offering handcrafted designer bags.

  • By visiting or shopping on our Website, you agree to comply with and be bound by these Terms, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

  • If you do not agree with these Terms, please do not use our Website or make a purchase.

 

 

Eligibility

  • You must be at least 18 years old to use or make purchases from this Website.

  • By using our Website, you represent that you are legally capable of entering into a binding contract under Indian law.

 

 

Product Information

  • All our products are handcrafted, and minor variations in color, texture, or finish are natural and not considered defects.

  • We strive to display product colors and details as accurately as possible. However, screen resolutions and lighting may cause slight differences.

  • House of Siora reserves the right to modify or discontinue products at any time without prior notice.

 

 

Pricing & Payments

  • All prices listed on the Website are in Indian Rupees (INR) and inclusive of applicable taxes, unless stated otherwise.

  • We reserve the right to change prices or offer promotional discounts at our discretion.

  • Payments can be made through our secure payment gateway partners.

  • We do not store or have access to your card or payment details.

 

 

Shipping & Delivery

  • We offer free standard shipping across India.

  • Orders in ready stock are dispatched within 48–72 hours, and delivery usually takes 3–7 working days, depending on the location.

  • Express shipping is available on request at an additional charge.

  • Please ensure that your shipping details are accurate; House of Siora will not be responsible for delays or failed deliveries caused by incorrect addresses.

For more details, please refer to our Shipping Policy.

 

 

Return & Refund Policy

At House of Siora, every product undergoes strict quality checks. However, if you receive a damaged item, you may request a return subject to the following terms:

  • Returns are accepted only for damaged or defective items.

  • A complete unboxing video is mandatory as proof.

  • The issue must be reported within 24 hours of delivery.

  • Once verified, returns are processed as store credit only, redeemable against future purchases.

  • We do not offer exchanges or monetary refunds.

For more details, please refer to our Return & Refund Policy.

 

 

Cancellations

  • Orders once placed cannot be canceled once they have been processed or shipped.

  • For urgent modification requests, please contact us immediately after placing your order — we’ll do our best to assist.

 

 

Store Credit Terms

  • Store credit issued in lieu of returns is valid for 6 months from the date of issuance.

  • Store credit cannot be transferred or exchanged for cash.

 

 

Intellectual Property

  • All content on this Website — including text, images, graphics, logos, videos, and product designs — is the intellectual property of House of Siora.

  • You may not copy, reproduce, distribute, or use our content for any commercial purpose without prior written permission.

  • Unauthorized use of any material from our Website may result in legal action.

 

 

User Conduct

By using our Website, you agree that you will not:

  • Violate any applicable laws or regulations.

  • Use the Website for fraudulent or unlawful purposes.

  • Interfere with or disrupt the Website’s functionality.

  • Copy or resell any content, designs, or materials from the Website.

 

 

Limitation of Liability

  • House of Siora is not responsible for any indirect, incidental, or consequential damages resulting from your use of our Website or products.

  • We are not liable for delays, losses, or damages caused by courier delays, external events, or customer error.

  • Our liability is limited strictly to the value of the product purchased.

 

 

Force Majeure

House of Siora shall not be held liable for delays or failure to perform due to circumstances beyond our control, such as natural disasters, strikes, transportation failures, or government restrictions.

 

 

Privacy

Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, store, and use your personal data.

 

 

Third-Party Links

Our Website may contain links to third-party sites (such as payment gateways or social media platforms).
 We are not responsible for the content, policies, or practices of such third-party websites.

 

 

Governing Law & Jurisdiction

  • These Terms are governed by and construed in accordance with the laws of India.

  • Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.

 

 

Changes to Terms

House of Siora reserves the right to modify, update, or replace these Terms & Conditions at any time without prior notice.
The revised version will be posted on this page with an updated “Last Updated” date.

 

 

Contact Us

For any questions regarding these Terms, please contact us at:

House of Siora
 📧 Email: contact@houseofsiora.com
 📱 WhatsApp: +91 7297833885
 📍 Instagram: @houseofsiora
 🌐 Website: www.houseofsiora.com