Frequntly Asked Questions

About our products

Our collections include potli bags, wedding clutches, bridal bags, mini bags, shoulder bags, vanity bags and statement handbags designed for different occasions and personal styles.

Yes. Every bag is handcrafted with careful attention to embroidery, embellishments, finishing and detailing. This ensures each piece feels unique and special.

Potli bags, bridal clutches and embellished handbags pair beautifully with lehengas. The best choice depends on your outfit, occasion and personal style.

Our Bridal Edit collection includes bridal bags, wedding clutches and potli bags designed specifically for brides and wedding functions.

Absolutely. Potli bags are one of the most popular choices for sarees and are perfect for weddings, festive celebrations and traditional occasions.

A potli bag features a soft drawstring silhouette, while a clutch has a more structured design. Both are popular for weddings, receptions and festive occasions.

Wedding guests often choose embellished clutches, mini handbags and statement bags that complement their outfit while remaining elegant and versatile.

Store your bag in a dust bag when not in use, keep it away from moisture and direct sunlight, and avoid machine washing. For embellished bags, gently wipe with a soft dry cloth when needed.

Customisation

Yes. Share your outfit image, colour reference or fabric swatch and our team will help create a bag that complements your look.

Simply send us a photo of your outfit via WhatsApp or email along with your preferred bag style and occasion.

Yes. We offer coordinated and bulk orders for bridesmaids, family members and wedding gifting requirements.

Orders & shipping

Yes. We offer free shipping across India on all orders.

Yes, COD is available across India. If you prefer to pay on delivery rather than online, simply choose COD at checkout. However, we offer an additional 5% discount on all prepaid orders — so you save more when you pay online.

Standard orders are typically delivered within 5–7 working days. Delivery timelines may vary slightly based on your location and courier partner. You will receive a tracking link as soon as your order ships so you can follow it in real time.

Currently our primary focus is India-wide delivery. If you are based abroad and wish to order, please contact us directly on WhatsApp or email and we will check if we can accommodate your location with a custom shipping arrangement.

Once your order is shipped, you will receive a tracking number via email or WhatsApp. You can use this to track your package through the courier's website. If you face any issue tracking your order, contact our support and we will assist you immediately.

If you need to cancel or change your order, please contact us as soon as possible — ideally within 12 hours of placing it. Since our products are often made to order, cancellations or modifications may not be possible once production has begun. Custom orders cannot be cancelled once work starts.

Returns & exchanges

We do not offer returns or refunds. Exchanges are only available for damaged, defective, incorrect, or incomplete orders reported within 24 hours of delivery. Repair assistance may be available within 30 days of delivery, subject to review. For further details, please go through our Exchange & Repair Policy.

We take quality very seriously. If you receive a damaged or wrong product, please share unboxing photos or a video with us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost to you. Do not worry — we will make it right.

Once your return is approved and the product is received and inspected, refunds are typically processed within 5–7 business days to your original payment method. For COD orders, refunds are issued as bank transfers — you will need to provide your bank account details.

Repair assistance may be available for eligible products. Please contact our support team for review and guidance.

GIFTING

Yes. Our handcrafted bags make thoughtful gifts for brides, bridesmaids, family members, friends and festive celebrations.

Yes, our bags come beautifully packaged in premium gift ready boxes. If you would like special gifting presentation — like a personalised note card — let us know at the time of ordering and we will do our best to accommodate it.

Absolutely. We offer bulk orders for weddings, return gifts, corporate gifting and festive gifting. Please contact us for custom pricing and options.

Mini bags, potli bags, statement clutches and festive handbags are among our most popular gifting choices.