Privacy Policy

Welcome to House of Siora (“we”, “our”, “us”). We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website [www.houseofsiora.com] (“Website”), interact with us on social media, or make a purchase.

By using our Website or services, you agree to the practices described in this Privacy Policy.

 

 

Information We Collect

We collect different types of information to provide and improve our services for you.

A. Personal Information

When you interact with our Website or make a purchase, we may collect the following:

  • Full Name

  • Email Address

  • Phone Number

  • Billing and Shipping Address

  • Payment Information (processed securely via third-party payment gateways)

  • Social Media Handles (if you contact us via Instagram, WhatsApp, etc.)

B. Non-Personal Information

We also collect data automatically when you use our Website:

  • Browser type and version

  • Device information (mobile, desktop, tablet)

  • IP address and geolocation data

  • Cookies and tracking technologies (explained below)

  • Website usage patterns, such as pages visited and time spent

 

 

How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Send order updates, confirmations, and delivery details

  • Provide customer support and respond to queries

  • Improve our products, website experience, and marketing efforts

  • Personalize content, recommendations, and promotions

  • Send newsletters, exclusive offers, and brand updates (with your consent)

  • Detect, prevent, and address fraud or unauthorized transactions

 

 

How We Share Your Information

We respect your privacy and do not sell or rent your data. However, we may share your information with:

  • Service Providers: such as courier partners, payment gateways, hosting services, and analytics tools (e.g., Google Analytics, Meta Pixel).

  • Business Partners: if you engage in collaborations, giveaways, or brand tie-ups.

  • Legal Authorities: if required by law or to protect our legal rights.

All third-party partners are obligated to handle your data securely and use it only for the agreed purpose.

 

 

Cookies and Tracking Technologies

Our Website uses cookies to improve user experience and marketing performance.
 Cookies help us:

  • Remember your preferences and shopping cart items

  • Analyze traffic and usage patterns

  • Show you relevant ads on platforms like Meta, Instagram, and Google

You can manage or delete cookies through your browser settings at any time.

 

 

Data Storage and Security

We adopt appropriate data collection, storage, and processing practices to prevent unauthorized access, alteration, disclosure, or destruction of your personal information.

Your payment data is processed through secure and encrypted payment gateways compliant with PCI-DSS standards. We do not store your credit/debit card details.

 

 

Your Rights and Choices

You have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent for marketing communications

  • Request a copy of the information we hold about you

  • Disable cookies or tracking technologies via browser settings

To exercise these rights, contact us at [insert email address, e.g., hello@houseofsiora.com].

 

 

Email, WhatsApp & SMS Communication

By sharing your contact details, you consent to receive:

  • Order confirmations, delivery updates, and customer support messages

  • Marketing and promotional updates from House of Siora

You may opt-out at any time by clicking the unsubscribe link in our emails or messaging us directly.

 

Links to Other Websites

 

Our Website may contain links to third-party websites (such as payment gateways, Instagram, etc.). We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies separately.

 

 

Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or business changes. The revised version will be posted on this page with an updated “Effective Date.”

 

 

Contact Us

For questions, concerns, or requests related to this Privacy Policy, please contact us at:

House of Siora
Email: contact@houseofsiora.com
Instagram: @houseofsiora